Phone numbers and calls
Keep your number. Let your agent pick up.
Point the numbers you already have at a Tried agent and it starts answering. Your phone company keeps billing the line as it does today.
Your numbers
Nothing changes for your callers.
Your numbers stay with your phone company. You pay Tried only for the minutes your agent is on the call.
+61 2 8000 1234
Bondi main line
Who answers
Share of calls
- Front deskcurrent70%
- Front desknew version30%
- Bring your numbers
- Connect your business phone system, or link your own Twilio account and use the numbers in it.
- Choose who answers
- Pick the agent that answers each number, and the one that makes calls from it.
- Try a new version safely
- Send a share of calls to a new agent and compare results before switching everyone over.
- Country rules
- Choose which countries can call each number and which countries it can call.
On the call
Handles the moments that matter.
Here the agent puts a caller through to the front desk and briefs the staff member first, so the caller never has to repeat themselves.
Inbound call
+61 4 1255 5019
Caller: I need to talk to someone about my bill.
Agent: Sure, I'll put you through to our front desk now.
- Front desk briefed, connecting caller
- Straight transfer
- Put the caller straight through to a number, with a backup if nobody answers.
- Briefed transfer
- The agent talks to your staff member first, explains the call, then connects the caller.
- Voicemail
- On outgoing calls, hang up or leave a message when voicemail picks up.
- Phone menus
- Presses the right keys to get through another company's phone menu.
- Keypad input
- Callers can key in account numbers or menu choices.
- Background noise
- Filters out noise and nearby voices, for callers in cars, shops and busy rooms.
- Local names
- Teach it how to say your staff names, suburbs and product names.
- Silence
- Ends the call politely if the line goes quiet for too long.
- Time limit
- Set a maximum length so no call runs on forever.
Call lists
Call a whole list from a spreadsheet.
Upload a spreadsheet of numbers for reminders, follow-ups or recalls. Add columns like first name or appointment time and the agent uses them on each call. Bad numbers are flagged before anything is sent.
- Send now or schedule a start time
- Only call during set hours in each person's time zone
- Skip anyone on your do-not-call list
- Same per-minute price as any other call
Capacity
Room for your busiest hour.
Every workspace can take several calls at once. Keep lines free for incoming calls so a call list never ties them all up.
- 20 calls at once
- Included with every workspace
- $12 per extra line
- Per month, when you need more
- Lines kept for incoming
- Outgoing calls can never use them
Point your number at an agent and hear the difference.
Create an account, pick a template and talk to your new receptionist in the browser. You only pay for the minutes you use.